By Jill Woller, CVS-Life, FSAVE, and Travis Godsoe, AVS
In poring over the archives of past Value Summit proceedings, we came across a few case studies detailing how to manage complex projects with multiple stakeholders. One of the key areas in which the VM Job Plan excels is coordination and collaboration between varying interests, whether they be executives, operators, government agencies, stakeholders or the general public. The simple act of getting people together in a room as part of a structured process is often a tremendous step forward, but the resulting complications encourage us to look back at case studies of planning efforts that resulted in shared successes.
At the 2016 Value Summit hosted by our friends in Canada, Dr. Mei-yung Leung of the City University of Hong Kong talked about a project that used Value Management to encourage public engagement in the design of a public area for the elderly. Experience teaches us that public engagement is essential to successful public project designs, but it can often become contentious, since the needs of the public may sometimes be at odds with the needs of other stakeholders. VM allows these varied interests to all have a voice in the process, circumventing the frustrations of feeling unheard and allowing concerns to be aired and considered on an equal plane. The participants in the value study for this public area for the elderly reported a high satisfaction with the final design, which is frequently the case for groups that might otherwise feel marginalized or lacking in ownership of the final product. You can read more about this case study in Dr. Leung’s article in this month’s issue.
Project complexity can also warrant an organized approach towards instilling value management principles throughout what is often a long development period. In this issue of Value World, Mike Pearsall’s Transportation Column highlights a new tool used to integrate processes and techniques in order to enhance the value of transportation projects.
We would like to encourage all of you to think back through your prior experiences and submit any case studies or techniques that might shed new light on the ways in which value can be generated within a challenging environment. As always, we stand on the shoulders of your collective knowledge, and we continue to grow together.
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